Order Information
We only accept payment via your credit card, including Visa, MasterCard and WeChat Pay. You must be the cardholder of the credit card used for purchase.
All orders once successfully made cannot be changed, cancelled, refunded nor exchanged.
If you have any questions, you can contact customer service by email at drvhk-info@eternal.hk.
Shipping Policy
With the exception of specifically listed promotions on the website, our delivery policy is listed below.
In order to guarantee a smooth delivery of your order, all our packages have trackable shipping – delivery on signature.
Orders are shipped within 5-7 working day(s) under normal circumstances. Delivery service is not available on Saturdays, Sundays, and Public Holidays. Delivery service might be affected in light of festive or special weather condition occasion. Shipping costs are automatically calculated as your order is confirmed, based upon the delivery destination and the chosen shipping method.
Free Delivery
Eternal Optical & Perfumery (Far East) Ltd. offers shipping within Hong Kong and depends ending on the value of a single purchase. Free delivery service will be offered upon order of net spending HK$800 or above in single transaction, the delivery cost will be removed on the final payment page. For any purchase at a value below HK$800, a delivery fee of HK$50 will be charged. HONG KONG ONLY
We offer the following delivery services:
- Standard Delivery Service (Hong Kong only)
- Express pickup locations (Hong Kong only)
Areas in Service
Standard Delivery Service is available within Hong Kong Island, Kowloon, New Territories, Outlying Islands and Macau, SAR of China.
This service is NOT available in specified areas, including but not limited to: Big Wave Bay, Lo Wu, Tai O Island, Siu Ho Wan and Po Toi Islands.
P.O Box is not accepted as shipping address. Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only.
If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address.
Shipping Days and Schedules
The shipment will be ready in 1-2 business days upon confirmation of payment. This might vary depending on stock availability. Under normal circumstances, shipment will arrive at the shipping address in 5-7 business days. Delivery service is not available on Saturdays, Sundays, and Public Holidays.
Delivery Schedule (in exception of Outlying Islands. Please refer to ‘Outlying Islands Delivery Schedule’):
Mondays to Saturdays: 09:00 – 19:00
Sundays and Public Holidays: Closed
Outlying Islands Delivery Schedule:
Cheung Chau: Monday to Saturday (14:00 - 18:00)
Lamma Island: Monday and Saturday (14:00 - 18:00)
Peng Chau: Tuesday, Thursday and Saturday (14:00 - 18:00)
SF Express Lockers (Hong Kong Only)
Orders can be delivered to SF Express Lockers selected by customer at checkout.
The Hong Kong, SAR of China phone number entered should be able to receive SMS notifications.
The shipment will be ready in 1-2 business days upon confirmation of payment. This might vary depending on stock availability.
Under normal circumstances, shipment will arrive at the shipping address in 5-7 business days. Customer will receive an SMS notification with the locker PIN upon delivery.
Customer should retrieve their order from the selected locker.
The item must be picked up within 30 hours of SMS notification. Should there be any difficulties, please directly contact SF Express Customer Service Hotline at +852 2730 0273
Shipment Tracking / Change of Shipping Address
Once the order is shipped out, the Waybill number can be obtained upon your request. Please contact SF Express to track your shipment. Once the order is shipped out, any changes in the address shall be arranged with SF Express by contacting their Customer Service directly. Any incurred expenses shall be borne by the customer. If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact SF Express directly in order to make further arrangements. If the delivery cannot be reached multiple times, your order might risk being cancelled and not refundable.
SF Express Customer Service Hotline and Office Hours
Hong Kong, SAR of China: +852 2730 0273
Mondays to Fridays: 08:00 - 20:30
Saturdays, Sundays and Public Holidays: 08:00 - 20:00
Delivery Address
We are unable to process orders to a P.O Box address.
We currently accept orders for delivery within Hong Kong ONLY. We apologize for any inconvenience.
